Refund policy

At SonyRehman, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

The product must be unused, unopened, and in original condition
Returned in original packaging
All labels, seals, and accessories must be intact
Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at sonyrehman2025@gmail.com.
🚫 Returns sent without prior approval will not be accepted.

2. Return Process

Once your return request is approved, we will provide:

Return shipping address
Packaging and return instructions

⚠ Return shipping costs are the customer’s responsibility unless the product was:

Damaged
Defective
Incorrectly delivered

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive:

A damaged product
A defective item
An incorrect product (different from what you ordered)

4. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used products
Sale or discounted items
Customized or special-order products
Perishable items
Products without original packaging

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Refunds

Once your returned item is received and inspected:

You will be notified of approval or rejection
Approved refunds will be issued to the original payment method
Processing time: 5–10 business days

Please note: Your bank or payment provider may take additional time to reflect the refund.

If more than 15 business days have passed and you have not received your refund, contact us at sonyrehman2025@gmail.com.